We began with a simple promise
To help you keep your retail estate providing a great customer experience. It’s a goal we have stuck to for over 30 years, making us the trusted responder to problems in retail, leisure and hospitality. And it’s our knowledge, legendary customer support and huge network of skilled experts which will keep your business open – fuss-free.
Caring For Your Locations – And You
It’s not just our track record in providing experts for any problem in your estate you can think of. We take the time to make sure you are nothing less than completely happy with our work. Every detail is inspected, from our response time right through to after your premises is fully operational again. And only when we have made sure your premises is returned to the perfect environment to look after your customers do we notify you that your issue is resolved.
Go Beyond Fixing Faults
When it comes to delivering effective maintenance to your estate, we believe knowledge is power. Which is why we record every aspect of our work for you to build a 360° view of your sites and their repairs and inspections history.
Our comprehensive CAFM platform provides you with rich, detailed reports on your maintenance trends, with in-depth analysis of your costs and usage of our services to make sure your locations are maintained as efficiently as possible. By monitoring trends and service delivery we work with you to focus on solving ongoing issues, spot trends to proactively combat, and help you make informed decisions about your maintenance strategy.
Care From Trusted Experts
With a network of skilled professionals able to tackle any problem that strikes, you can rest easy knowing your estate is in safe hands. Every single technician working for Store Maintenance is carefully vetted. This is done to make sure they have the training, knowledge and relevant certifications that ensure they provide industry-standard fault diagnosis and repair. Keeping your estate, your staff and your customers safe.
Peerless Support Across Borders
Our network of skilled maintenance professionals stretches further than you think. Across Europe, your locations can receive the same levels of in-person account care, fast response and highly experienced fault resolution. So regardless of how far your estate stretches, you have a single point of contact. Making it simpler for you to solve any problem in any premises you operate.
Brand Protection
When your locations look great and reflect your brand, your customers will love to pay a visit. And when problems occur, you need to know someone takes the impact this can have on your brand as seriously as you do.
With a track record stretching back over 30 years, we have perfected the art of keeping your locations open. Often, we are called in and effect repairs before customers even realise there is a problem. Minimising downtime and avoiding customer disappointment.
Sustainable Maintenance
Improving the sustainability of your business is a continually moving target. It’s vital you reduce the environmental impact of your public-facing goods and services and your back-office functions. And this includes maintenance of your locations.
Profiles – Meet Us!
Gary Van Blerk
Managing Director
Gary gained considerable engineering and business expertise completing an engineering apprenticeship with Ford Motor Company. After time in the engineering field and working for a period in the public sector Gary joined Store Maintenance in 2001, and became director of the company 7 years later. With Gary’s guidance, Store Maintenance has grown to become a leading provider of commercial property repair services. Customers benefit from harnessing the very best talent alongside embracing a total quality management philosophy.
Geoff Coffin
Business Development Director
With a career in account management spanning over 30 years, Geoff lives and breathes exemplary customer service. From business owners to Facilitates Managers, in-store staff and suppliers, barely a day goes by without Geoff speaking to a wide spectrum of people in retail. And with his in-depth knowledge of providing excellence in property repairs, Geoff is perfectly placed to help you deliver and maintain the very best retail experience.
