Count On Us
It’s reassuring to know that when problems strike in your locations you can count on a team that will work hard to put your locations back to their very best. And that starts with the first moment you contact us.
Always There for a Helping Hand
Staffed 24/7 all year round, we provide a first-line team ready to help you. With instant access to your customer account and our network of maintenance crews, you can be confident our first response will make sure we know exactly what you need, where you need it, and how quickly we can get on site.
Allowing you to get on with keeping staff and customers safe until our support experts arrive to deal with the issue in person.
Our Support Teams
Our support teams are trained to gather the essential details and make sure you get the right help to keep all your locations delivering a 100% customer experience.
Combine this with dedicated Account Managers who keep a constant eye on your estate, providing you with updates on call-outs, follow-up each outage to make sure every aspect has been covered, and timely advice to help reduce issues happening again.
It’s more than maintenance, it’s business support when it really counts
Our support Helpdesk is more than just a phone number in a call centre. We work with every common facilities management portal to provide your preferred communication method to ensure you receive a convenient, cost-effective, reliable and highly experienced quality service.
From a loose door hinge to vermin control – we’re here to fix anything that might harm the customer experience in your property estate.
- Air Conditioning
- Heating & Ventilation
- Building Security &
- Fire Risk Assessment
- Health & Safety Audits
- Fire Protection
- Emergency Lighting
- EICR Electrical Test
- Groundworks &
- Store Fittings
- Pest Control
- Water Treatment
Estate owners across the UK and Europe rely on us to make sure their locations provide not just a great retail experience, but a safe one as well. Whether it’s heating, lighting, fire and safety, contamination, appliances and in-store equipment, it’s vital your locations do not contain unwelcome surprises which could harm customers or staff and damage your brand reputation.
Store Maintenance has conducted thousands of mandatory checks within retail locations to make sure they are certified safe to local legislative standards. With Store maintenance you can request expert inspection of fittings and services including:
Expert Inspections for any of
- Gas Safety
- Electrical safety Periodic Inspection (often know as Fixed wire)
- Portable appliance Testing
- Emergency Light Testing
- Fire Protection
- Water – Legionella L8
- Fixtures / fittings
All inspection and testing is undertaken by qualified and accredited engineers. Ensuring your locations comply with local and national standards with relevant test certification, reporting, and quotations for any remedial work.
Certification for all your locations are recorded within our system, which you can view via our customer portal or uploaded onto your preferred platform. This ensures statutory compliance at all times with information readily accessible and up to date, leaving you to concentrate on running your business while we help maintain safety across your locations. Protecting both your estate and the perception of your brand.