A water leak. A faulty door lock. A crumbling frontage. When a problem strikes one of your locations you need expert support and fast action to minimise disruption to your operations. Which is why the renowned help desk service at Store Maintenance is the one number you can trust to act quickly for you.
The Store Maintenance help desk is continuously monitored round the clock, 365 days every year. It is staff by people who will know about your estate. And they will have in-depth knowledge of the available resources that can help resolve your problems quickly.
When you use our help desk service, we spend time with you to build a 360 picture of your entire retail estate. Everything is documented in our CAFM system to provide accurate ad up-to-date information that supports advice that will help resolve your issues. We combine this with access to the largest network of vetted sub-contractors in Europe. All highly trained, with vast experience, and able to get to you fast to prevent an issue escalating. It’s the expert service you can count on for professional repairs to any facilities emergency within your locations.
Expert Help Desk When You Need It
When you call the Store Maintenance help desk, you’ll be reaching a team extensively trained to pinpoint the issues you face. We work with you to bring together the disparate strands of information that surround your issue. And we implement a plan to help keep your location open and trading. Crucially, our help desk ensures your dedicated Account Manager is also updated. This is a multi-layered approach to to delivering quality care of your estate. It ensures we don’t just react fast – you get your problems fixed fast and professionally too.
With the Store Maintenance help desk you gain a vital ally in delivering the very best customer experience. More than mere maintenance; it’s reacting to Retail at it’s very best.
